Customer service is a dying skill. It is all about people, face to face ideally, trying to give them what they need even if that isn't what they start out asking you for, and making it a pleasant experience. Some of the best interns in my library came from tending shitty bars.

And you can't standardize it, although that seems to be the corporate goal. It has to be about *that* specific moment and the people who are sharing it. Maybe you just have to give half a shit about the guy on the opposite side of that desk or counter? If you actually care, people will pick up on that and express appreciation, and that makes a much nicer day for everyone.

I worry lately that with so much tech in the way of kids as they grow up and get out into the world, they have trouble with that kind of thing. They end up being rude or careless without meaning to be, they can't read the signals, so no one knows what's going on or how anyone feels about it.

In the coffee house in the linked essay, the patron wants to be validated in their hipness, but that isn't even a real thing, so what is it that they *really* need? Maybe they are asking the barista to reassure them that they're doing something valuable with their lives?

Loosely related: Why being too busy makes us feel so good. The article explains how we're too busy and why it's bad, but it never actually tells us why being busy makes people feel good, except with an unsupported speculation that it distracts us from facing death. I'm not qualified to answer -- I love free time and hate busyness so much that I sometimes fantasize about being in solitary confinement. But I'm going to be busy tomorrow and Wednesday, which is why I'm posting today and probably Tuesday.

Really the only way we can stabilise the system is with a war effort style mobilisation that actually has the right game plan. It's technically possible (or was technically possible a decade ago) but it's not politically possible. So what's actually going to happen? See the Ukraine, Syria, Egypt, Venezuela, Greece? That's the endgame if we don't do an orderly energy descent.

A good test of any behavior, including any use of technology, is: what happens if I do it for a while and then stop? Or: does this application of technology make me weaker or stronger in its absence?

So GPS navigation makes us worse at navigating in the absense of GPS, escalators make us worse at going between floors in the absence of escalators, and so on. So far, most human use of technology has been in this category, so it's a good bet that we'll keep going in this direction, for example through virtual reality or body implants.

We could choose to go in the other direction, and use future technology in a way that makes us stronger in its absence. For example, we could use neurofeedback to learn mindfulness, or virtual reality to learn physical skills. I expect this kind of thing to be uncommon, so the overall trend will be for human powers (without technology) to be whittled down to nothing.

Meanwhile, it's easy to imagine how biotech could increase biodiversity in the long term (and a good use of computers would be to support this).

But biotech can also be used to make life weaker. Right now, almost all genetic modification is being done to make crops that are dependent on industrial agriculture with high energy inputs. The danger is that inevitable biotech catastrophes will serve as the excuse to give central control systems a strict monopoly over biotech, and they will use it to stamp out biodiversity and create life that is dependent on those control systems for its survival.

Loosely related, last night I watched some of the Academy Awards, and I'm just astonished at the level of bullshit. It's like those organisms they discovered living around volcanic vents at the bottom of the ocean where it was thought nothing could survive. How did our culture evolve the ability to be entertained by something so slick, cautious, predictable, and saccharine? Maybe the actual entertainment value is that if you watch closely with great skill, you might catch a glimpse of something real.

He also speculates that the reason this work is written in a language never seen before was that it was made by a small group of people who belonged to a culture that didn't have a written form. They created the text, borrowing some European, Middle Eastern and Caucasian elements, to help preserve their knowledge about nature. He adds that "given that the 15th century was a time of upheaval... it is plausible to consider this 'cultural extinction' to be a possibility, with the group in question developing a script and literacy, only for it to be extinguished."

Physics and the Demiurge is a brief blog post with this stunning idea:

Wave-particle duality makes most sense in the context of being a form of data compression. Essentially, the function only collapses if someone's looking, meaning that the simulation doesn't eat up infinite amounts of memory. That's an interesting point in itself, because it's a strong argument in favour of our reality being a simulation in the first place.

But there's an interesting corollary here. If you're religious, it's a strong signal that the creator is not omnipotent. If the universe had to be built in a way which was resource-constrained, then it implies that the entities doing so were not possessed of infinite resources.

Writing The Snowden Files: The paragraph began to self-delete. A reporter covering the NSA describes a bunch of strange experiences, from obvious encounters with spies to bizarre computer anomalies. This is going to sound crazy, but this is my number one area of specialization, and where can I write about it if not on my own blog? If you study the fringe, you see this again and again: through a combination of heightened awareness and isolation, it is possible to veer off into a reality that cannot be reconciled with consensus reality. You can say there was a crumb under the delete key, but this untestable conventional explanation serves to protect consensus reality from the phenomenon, making the experience possible. It didn't happen because the NSA was watching -- it happened because nobody was watching.

What we need is not just less work -- though we do need that -- but a rethinking of the substantive content of work beyond the abstraction of wage labor. That will mean both surfacing invisible unpaid labor and devaluing certain kinds of destructive waged work. But merely saying that we should improve the quality of existing work and reduce its duration doesn't allow us to raise the question of whether the work needs to exist at all. To use Albert Hirschman's terms, giving workers voice within the institution of wage labor can never fundamentally call the premises of that institution into question. For that, you need the real right of Exit, not just from particular jobs but from the labor market as a whole.

The Economics of Star Trek does a beautiful close reading of the Star Trek canon, to argue that it's a valuable example of a proto post scarcity economy. Basically the Federation is like European socialism with such massive benefits that nobody has to think about money, but there are still private currencies that you can play with on the edges of that system.

I sort of love that Star Trek forces us to think about a society that has no money but still operates with individual freedom and without central planning. I love that democracy is still in place. I love that people can still buy and sell things. It's real. It's a more realistic vision of post-capitalism than I have seen anywhere else. Scarcity still exists to some extent, but society produces more than enough to satisfy everyone's basic needs. The frustrating thing is that we pretty much do that now, we just don't allocate properly.

Finally, this reddit comment explains how hunter-gatherers were more free than us, and why this freedom was linked to mobility, lack of storage, and a social taboo against hoarding.

The characters in Manhattan and Annie Hall and Interiors are, with one exception, presented as adults, as sentient men and women in the most productive years of their lives, but their concerns and conversations are those of clever children, "class brains," acting out a yearbook fantasy of adult life... These faux adults of Woody Allen's have dinner at Elaine's, and argue art versus ethics. They share sodas, and wonder "what love is." They have "interesting" occupations, none of which intrudes in any serious way on their dating.

This is related to my own complaint about Woody Allen: he always writes about rich people. If I'm going to watch something as fantastical as hopping on a transatlantic flight without thinking about the cost, I'd rather see wizards or spaceships or time travel.

Actually, my favorite Woody Allen movies are about time travel, and maybe he has accidentally seen the future. I know we're facing serious crises in the 21st century, but suppose we muddle through them and continue with "progress"? Of course it's a good thing to eradicate polio and slavery, and next we might have self-driving cars that never crash, and an unconditional basic income. What happens when we have so far reduced the danger of anything bad happening, that nobody has had to face any physical risks or overcome any serious challenges? Will the whole human race turn into permanent adolescents indulging their obsessions with trivial emotional problems? Or maybe that's more a 20th century thing, and the 22nd century will be immature and solipsistic in ways that we cannot yet imagine.

Let's say we invent the Star Trek replicator. Finally -- goods can be made out of thin air. Food can be made out of thin air. Replicators would be a scarcity destroying machine with the possibility of both destroying labor AND ending world hunger. It'd be a major shift for society. But insert the corporation and the capitalist who would wrap this machine's usage up in license fees, laws restricting usage, etc. They would use it to destroy labor, but they would prevent the device from destroying scarcity. It's too threatening to the power structures that control capital. You'll never technologically innovate yourself out of the exploitation of capitalism.

What about just using technology to make ourselves happy? Here's an article, illustrated with a great comic, about a Dutch biologist and his research into supernormal stimuli:

Tinbergen succeeded in isolating the traits that triggered certain instincts, and then made an interesting discovery. The instincts had no bounds. Instead of stopping at a 'sweet spot', the instinctive response would still be produced by unrealistic stimuli. Once the researchers isolated the instincts' trigger, they could create greatly exaggerated dummies which the animals would choose instead of a realistic alternative. Songbird parents would prefer to feed fake baby birds with mouths wider and redder than their real chicks, and the hatchlings themselves would ignore their own parents to beg fake beaks with more dramatic markings.

Of course the point is that humans play these tricks on ourselves when we eat junk food and watch TV and so on. The conclusion is that we have to learn the awareness to hold these urges in check. But as technology continues to make stimuli more powerful, can our awareness keep up? Here's a 2007 article on the subject, Superstimuli and the Collapse of Western Civilization.